escape! Frequently Asked Questions
Q: What is an escape room?
A: An escape room is a real life puzzle adventure in which a group of people get locked in a themed room for one hour and must use different elements in the room to unlock clues, solve puzzles, and eventually escape!
Q: Will I be in a room with strangers?
A: NO. All groups once booked in are private reservations.
Q: Can we show up at your location anytime and get right in?
A: We only have staff on site when we have a booking scheduled, so give us a call and we can tell you what is available and if we have employees ready to get you in!
Q: How much does it cost?
A: The cost is $30 per person.
Q: Is this going to be too scary for some people to enjoy?
A: We promise that the only monsters in the room are the ones that you bring with you. You might find this experience exhilarating, intense, hectic , and maybe even a little bit titillating at times, but not scary.
(But just in case we do recommend using the facilities before entering).
If it is a scare you are looking for ask about our scary room "The Haunting of Room 13"
Q: What if I want a time that isn’t listed on your site?
A: Contact us via email or phone. We will do our best to meet your time frame needs.
Q: How do I escape?
A: Yah, I’m not telling you that. Come on now!
Q: When should I show up?
A: Have your entire group to the location 15 minutes early. There will be a check-in and short orientation before you get started and your count down timer starts precisely at your designated start time.
Q: Are tickets refundable/transferable?
A: Tickets are not refundable, but if something crazy happens and you absolutely can’t make your booking give us 24 hours notice or more we will gladly transfer your ticket to another time. Contact us and we will help you work out the details.
Q: What ages can participate?
A: Based on the challenge of each room we recommend ages 13 and up. Younger participants may be allowed with an adult but you must call in advance to set it up. If your group includes younger players, we will do our best to steer them in a direction that will be helpful to your team.
HAVE A QUESTION THAT WASN'T ANSWERED HERE? GIVE US A CALL AT(509) 368-1069